DSD PRIME HOME CARE (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.dsdprimehomecare.com (the “Site”) or use our services.
By using our Site or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Name, address, phone number, and email address
Date of birth or age (if necessary for service eligibility)
Emergency contact information
Payment and billing details (if applicable)
b) Health-Related Information (for RN Concierge and Skilled Services)
Medication lists, reconciliation notes, and schedules
Health conditions and medical history as shared voluntarily by you or your caregiver
Information necessary to provide non-medical or skilled nursing services
c) Technical Information
IP address, browser type, operating system, and device information
Cookies or similar technologies for website analytics
2. How We Use Your Information
We may use collected information for the following purposes:
To provide non-medical home care services and RN concierge/consulting services
To schedule visits, wellness checks, and medication management
To communicate with clients, families, and caregivers about services
To process billing or payments
To improve our website, services, and customer experience
To comply with legal, regulatory, and licensing requirements
3. Sharing of Information
We do not sell or rent personal information. We may share information only in the following circumstances:
With Your Consent – when you authorize sharing with family, caregivers, or providers
With Service Providers – trusted vendors who assist with operations (e.g., billing, IT support)
For Legal Reasons – if required by law, regulation, or court order
For Safety – when necessary to protect clients, staff, or the public from harm
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we strive to protect against unauthorized access, disclosure, alteration, or misuse.
5. HIPAA Compliance (When Applicable)
For services that involve protected health information (PHI), we comply with the Health Insurance Portability and Accountability Act (HIPAA). This means:
We safeguard PHI in compliance with federal standards.
We only disclose PHI with proper authorization or when legally required.
Clients have rights regarding access and corrections to their PHI.
6. Cookies & Website Tracking
Our Site may use cookies or analytics tools (e.g., Google Analytics) to track user behavior, measure performance, and improve services.
You may disable cookies in your browser settings, but some features may not function properly.
7. Children’s Privacy
Our services are not directed toward children under 13. We do not knowingly collect information from children without parental/guardian consent.
8. Your Rights
Depending on your state laws (e.g., Georgia or applicable federal protections), you may have the right to:
Access, review, or request corrections to your personal data
Request deletion of certain information (subject to legal requirements)
Opt out of certain communications
9. Retention of Data
We will retain personal and health-related information only as long as necessary:
To provide requested services
To comply with legal, tax, or regulatory obligations
Or as otherwise permitted by law
10. Third-Party Websites
Our Site may link to external websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date revised. Continued use of our Site or services constitutes acceptance of changes.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
📞 Phone: 470-813-8052
📧 Email: dsdprimehomecare@gmail.com
🌐 Website: www.dsdprimehomecare.com